OUR COMMITMENT TO YOU
Our 110%
money-back guarantee
Understand the promise before you make a commitment.
If we do not achieve the result specified in your service agreement by its stated completion deadline, eligible clients may request a refund equal to 110% of the covered service fees paid directly to us, subject to the conditions in that agreement.
Your service fees back. Plus 10%.
A qualifying refund returns your eligible service fees and adds another 10% of those fees.
$9,000 in eligible service fees
= a $9,900 qualifying refund.
The guarantee applies to the service fees identified in your agreement. It does not reimburse your timeshare purchase price, loan payments, maintenance fees, resort charges, or separately contracted third-party services.
What does the guarantee cover?
Your agreement identifies the specific result covered before you enroll.
For paid-off ownership, this may be a documented release from the ownership obligations specified in your agreement.
For financed ownership, your agreement states separately whether resolving the outstanding loan is included. Releasing an ownership does not, by itself, establish that a loan has been resolved.
When does it apply?
You may request a refund when:
- The completion deadline in your agreement has passed.
- The agreed result has not been achieved.
- You have fulfilled the payment and cooperation requirements stated in your agreement.
Your start date and completion deadline are provided before enrollment. Any extension requires your written agreement.
What are my responsibilities?
Provide accurate information, supply reasonably requested documents, and complete the actions assigned to you in your agreement.
If an outstanding requirement could affect your eligibility, we explain it in writing and give you 30 days to address it.
How do I request a refund?
Send a written request to your assigned coordinator or the customer service email listed in your agreement.
Include your name, agreement number, and the reason for your request. We review the records already in your file and tell you if additional information is needed.
How long does it take?
We acknowledge your request within five business days.
We provide a written decision within 30 calendar days after receiving a complete request.
Approved refunds are issued within 15 business days of approval.
If your request is declined, we explain the reason in writing, identify the relevant agreement terms, and tell you how to request a further review.